Products And – Or Services – Defining "Service-Oriented" Products and the Related Role of Technology

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The economy can be analyzed using both market-driven and production-driven approaches to industry classification. The North American Industry Classification System (NAICS) uses a market-driven approach; the older Standard Industrial Classification (SIC) uses a production-driven approach.

Under a market-driven approach, the economy comprises goods-producing and service-providing industries. Goods-producing industries include: natural resources and mining, construction, and manufacturing; service-providing industries include: wholesale and retail trade, transportation (and warehousing), utilities, information, financial activities, professional and business services, education and health services, leisure and hospitality, and public administration.

Under a production-driven approach, the economy comprises product-driven and service-driven industries. Product-driven industries comprise enterprises that manage inventories available for sale as primary activities (regardless of whether they transform them or not). Under this approach, the retail, wholesale, and food service industries are product-driven. (The kitchens of food service providers are equivalent to factories.) Product-driven enterprises may have extensive cost accounting and operations practices for inventory management.

Industry classifications can be applied to an enterprise as a whole (the primary industry), and to the establishments within it, which may be in differing secondary industries. Establishments are facilities that include plants (factories and warehouses) and branches (retail and wholesale outlets).

For example, the hospitality industry is service-driven; under the production-driven approach, the bar and restaurant establishments within a hotel are product-driven. The entertainment industry is service-driven; under the production-driven approach, the retail and bar establishments within a theater are product-driven. The health care industry is service-driven; under the production-driven approach, the retail pharmacy establishment within a hospital is product-driven. Under the market-driven approach, all of these establishments are service-providing.

For example, a manufacturing enterprise is goods-producing under a market-driven approach, and product-driven under a production-driven approach. If it also operates a retail delivery system, the stores are service-providers under a market-driven approach, and are product-driven under a production-driven approach. If all sales revenue is sourced from its own products, the enterprise is in two primary industries. However, if forced to decide, its selection should be based upon core competencies – activities that it performs well. The enterprise can be divided into two separate business units: manufacturing and merchandising. The merchandising unit is an internal customer of the manufacturing unit. However, depending on strategy and policy, the manufacturing unit could sell products to wholesalers and other retailers, and the merchandising unit could buy products from other manufacturers and wholesalers. Under a market-driven approach, the manufacturing unit is goods-producing and the merchandising unit is service-providing, whereas under the production-driven approach, the merchandising unit is product-driven.

The make-up of the economy changes overtime as newer industries emerge and grow and older industries mature and decline. For example, the manufacturing industry is shifting from vertically integrated to strategically outsourced. Strategic outsourcers may manufacture specialized components and assemble finished products. However, by outsourcing the manufacturing of utility components to specialty scale manufacturers, strategic outsourcers can lower their production costs.

Biotechnology and nanotechnology are emerging industries. The information industries are growing as technology becomes more ubiquitous, and as knowledge is packaged in digital products. Knowledge is information that has been learned and retained. In the future, knowledge will be retained extensively in electronic form.

Products and services …

The term "product" is associated with something that is tangible – the resulting inventory from agricultural, mining and drilling, construction, and manufacturing activities. Outputs are either end-products, or components that are assembled into end-products in downstream processes within the enterprise or in its customers.

The term "service" is associated with something that is intangible – capabilities either delivered at the point or time of sale, or shortly thereafter, or as a supporting service. Supporting services can be purchased at the time of sale for downstream use, or later, and consist of such items as warranties beyond those bundled with the product, preventive maintenance, and routine cleaning and repairs.

Functions and features of products are easier to discern than those of services, which are event or activity driven, and may occur in the future.

The term "time of sale" means when a contractual or non-contractual agreement between a buyer and a seller is made, and does not necessarily mean when revenue is recognized and earned. Revenue is recognized and earned according to the accounting principles that fit the service offering, which may be over a period of time.

A commodity is a product or service that is indistinguishable and interchangeable with another of the same type because there is little to no value added. Many commodities are natural, such as produce, minerals, oil, and gas. Services can be commoditized too. The distinguishing factors of a commodity provider include convenience, quality of service, and price.

Product-driven enterprises also offer delivery and supporting services. Delivery services include arranging for transportation, dealer preparation, training, and gift wrapping. Supporting services include cleaning, repairs, and maintenance. To remain competitive over time, enterprises have to add services with their product offerings that exceed customer expectations. However, if customers require such services, then they must become part of the basic offerings. For example, bathroom facilities and color TV are included in modern hotel rooms, even though the primary purpose is providing a place to sleep.

Although services are intangible, their effects are not. Transportation services move people, cleaning services remove dirt and stains, and repair services restore items to working order. Services require facilities, equipment, and supplies that are bundled in. When products are bundled in, the enterprise pays sales or use tax, if applicable; when products are sold with services, the customer usually pays sales or use tax, if applicable.

Service-driven enterprises can produce tangible deliverables. For example, dry cleaners produce clean and pressed clothes; professional service firms, such as architects, accountants, attorneys, and consultants produce reports; and engineers produce design drawings that can be transformed into facilities, equipment, or other tangible products.

The recording and movie industries employ technologies that can capture sound and pictures. Starting in laboratories, these industries transform science into art. Hence, live entertainment performances (services) can be transformed into recorded products. As a consequence, an event or activity can be reproduced, duplicated, distributed, and repeated to the public-at-large indefinitely. Digital products are impacting traditional manufacturing, distribution, and consumer buying behaviors, and placing intermediaries at risk.

Process control and information technologies have enabled seamless integration between designers and manufacturers. The "design-to-construction" process becomes ubiquitous as computer-aided design and manufacturing technologies (CAD / CAM) enable a designer in one location to transmit specifications to manufacturers in others. The designs are virtual, and result in instructions that control manufacturing equipment in both local and remote locations. As a consequence, manufacturing can be outsourced strategically to any manufacturer that can accept electronic designs anywhere at any time. Because the process is seamless, the precision is higher.

As more enterprises adopt the design-to-construction model, dramatic changes will occur in the structure of industries. For example, in the publishing industry, books can be printed on demand from electronic files upon receipt of orders placed over the internet, eliminating the need for physical inventory available for sale at printers, publishers, and bookstores. The electronic files represent a virtual finished goods inventory from which physical products can be made when necessary. As a consequence, inventory carrying costs are lower.

Both product-driven and service-driven industries render service from centers that receive inbound and place outbound service and telemarketing calls. Call center activities can be outsourced in a similar fashion to manufacturing.

The notion of strategic outsourcing can be applied to almost every function in an enterprise provided intellectual property is protected. However, although management consultants may be used in the development of strategy, the ultimate responsibility for planning, deployment, execution, and performance remains in-house with the governance function.

Products and / or services …
The term "products and / or services" describes collectively all types of products and services.

Service-driven industries are evolving into providers of both "product-oriented" and "service-oriented" services. In order to differentiate product-oriented services from the delivery and supporting services, the term "service-oriented" products provides more clarity. Service-oriented products must be definable, duplicable, and repeatable. They are intangible outputs of processes that are represented by tangible items, packaged in a definable form. Technology plays a major role in the delivery through hardware, software, and both voice and data telecommunications. "Hard" products are tangible and "soft" products are intangible.

For example, traditional land phone line services were offerings with few differentiating features, primarily in the style of equipment. As the telephone system migrated from electro-mechanical to electronic, the offerings were transformed into service-oriented products with features such as call forwarding, caller identification, call waiting, and voice mail. Cell phone offerings are service-oriented products with more extensive functions and features than land lines. Cell phone service-oriented products have cameras built-in, and have delivery and supporting services bundled in such as account information, internet access, and application software for calculators, calendars, contact information, notes, games, music, pictures and movies. Cell phone and computer technologies are converging.

In the financial and business and professional services industries, service-oriented products are packaged with such items as accounts, agreements, brochures, contracts, databases, documents, equipment, facilities, policies, procedures, and statements.

In the leisure and hospitality industries, service-oriented products such as flights, hotel rooms, car rentals, and limousine services are packaged with facilities, equipment, and supplies. The types of facilities and equipment define specific offerings. For example, an Airbus A380 renders a different experience from a Douglas DC3 even though the principal service is the same: providing air transportation. A hotel room with a view of the ocean renders a different experience from one with no windows at all, even though the principal service is the same: providing accommodation. The quality of the accoutrements such as blankets, pillows, towels, newspapers, cable TV, internet access, and fruit baskets can affect the overall experience. A Cadillac renders a different experience from a Chevrolet, even through the principal service is the same: providing a rental car to drive, or a limousine.

Travel-related service-providers bundle air, hotel, car rental, and limousine services into packages to make the buying decisions easier for consumers. Event planners bundle travel-related services with conference and convention services for enterprises.

Consumables, durables, and facilities …

Manufactured products consist consumables and durables.

Consumables are products change or wear out as they are used and comprise food, clothing, personal care, health care, household supply, and office supply items. Media such as books, records, audio and video CDs, and DVDs are classed as consumables – the intellectual property is worth far more than the media.

Durables are long lasting equipment items such as appliances, furniture, and vehicles.

Digital products may involve no media if they delivered electronically other than the server of the publisher and the electronic device of the user.

Facilities are the outputs of construction activities and are made of durable materials.

Contractual or non-contractual products and / or services …

Agreements are contractual or non-contractual based depending upon the type of offering, and the nature of the relationship between buyers and sellers.

Consumable products can be sold with the right to return for exchange or refund within a certain period of time. Durable products can be sold with agreements that define warranties and maintenance.

Service-oriented products and services can be sold with agreements that specify exactly what is to be delivered and when, with procedures for reporting problems or complaints.

In negotiations, discussions should embrace the specific functions and features of hard and soft products, and the delivery and supporting services. Experienced negotiators pay attention to both the tangibles and intangibles because the total cost of ownership comprises both.

Digital-construction and digital-manufacturing …

As technology continues to develop, service-oriented products will become more common because it makes intangible items definable. New knowledge-based industries will emerge.

The reproduction of software on physical media is classified as goods-producing, and all other development and publishing activities are classified as service-providing under NAICS. However, software and other digital products are durable because they can last indefinitely, even if they have to be transferred among storage media. Software products are developed by service-providers such as business and professional services firms, publishers, and "in-house" developers. Nevertheless, software development activities require the project management disciplines of goods-producing industries, such as construction and manufacturing, to be successful.

The "digital-construction" and "digital-manufacturing" industries are evolving: digital construction delivers software; digital manufacturing delivers soft service-oriented, information, and knowledge-based products. However, through CAD / CAM processes, software delivers hard products too. In the future, almost all hard and soft products will result from digital-construction and digital-manufacturing processes.

Defining product and / or services is an enterpriship (entrepreneurship, leadership, and management) competency.

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Source by Nigel Brooks

Silk, Vinyl, and Leather Lingerie Cleaning Guide

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Silk Lingerie

When it comes to silk, satins and synthetic lingerie, you should always dry clean them if possible, as this lingerie is very delicate material. Dry cleaning also protects the material from shredding or losing its color. If you are courageous or daring enough to risk washing your silks at home then you should be very careful and please use only mild detergents. Silk lingerie should be soaked in cold detergent water for about 20 to 30 minutes, to remove any stains or dirt particles. Only cold water should be used, as it protects the color of the garment. If there are any stains or marks on the lingerie, you should rub it very gently, to remove them. Silk should be dried flat and then ironed very gently on minimum heat.

Cleaning Leather Lingerie:

Cleaning and conditioning leather lingerie is very simple. Leather can be thought of as a type of skin. The way you need to clean and moisturize your own skin, leather needs to be maintained in the same way to stay beautiful, supple, pliable, and resilient.

-Cleaning Leather Lingerie at home

In most cases all that is necessary to clean leather lingerie is a damp cloth or a store bought leather cleaner. There a variety of leather cleaners you can find at the store to choose from that will do a reasonably good job. This will remove any surface dust or dirt. Always follow the manufacturers instructions when using a cleaner specifically for leather lingerie.

-Hand Washing Leather Lingerie

Prepare, treat, and remove any stains on the leather before washing it. Using warm soapy water made with an gentle cleanser like baby shampoo, Dove or Ivory (unscented), or soap flakes rub the leather with a soft cloth to produce a lather in any area you want to clean. Wipe away excess lather with a clean cloth. Rinse leather lingerie thoroughly either by running through warm water or wiping several times with a damp cloth. Pat leather dry with a clean towel to remove excess water and moisture. Allow leather to dry flat in a warm place out of direct sunlight and away from any strong heat source (oven, fireplace, heater, stove, etc.)

-Professional Leather Lingerie Cleaning

Very special or very delicate leather lingerie items may require professional cleaning, or if you do not want to take any chances with cleaning it yourself, there are a variety of professional leather cleaners that can do it for you. Many dry cleaners offer leather cleaning services through which your leather lingerie is sent off site to a professional cleaning company and then returned to the dry cleaners. Although this process is done by professionals, slight variations in color, hue, texture, feel, and shape may result; so make certain to clean all matching lingerie items together even if only one piece requires cleaning.

-Washing Leather in a Washing Machine

It's been mentioned that leather can be washed using a washing machine set on a very gentle (wool or delicate cycle) setting with warm or cool water. However, this does come with some risk. The preferred method if you choose to do it yourself is hand washing.

Vinyl Lingerie

Vinyl Lingerie is perhaps the easiest to clean as this is a very strong and resilient fabric. You can use mild soap and warm water, but you'll want to hand wash it. You may not want to trust your vinyl lingerie to a machine, even though the material is strong and does not absorb water at the same rate as the other garments. To get the most wear out of your lingerie, washing by hand is best. Vinyl is not very porous, though, so it will be much easier to handle it on your own with just the soap and water. Let it air dry unless the instructions on the label tell you otherwise.

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Source by James Gand

The 4 Essential Benefits of Hiring Professional Carpet Cleaners

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Being concerned about the environment is something most people have realised it to be a part of their responsibility which is for the betterment of the environment. Keeping the environment clean and green not only curbs the planet from dying out but also controls the rate of pollution which unfortunately contributes to global warming. As the saying goes "Charity begins at home", keeping the house clean is something that plays an important part in maintaining environmental cleanliness. One of the most important elements of house cleaning is removing dust from upholstery and the carpets. The floors of the counter tops can be dusted and mopped clean but it is next to impossible when it comes to carpet cleaning on a daily basis.

Professional carpet cleaners are into this business for years altogether and are trained in helping people with cleaning tasks that people can not easily conduct. While you hire them for your house, you get to enjoy several benefits and a few are –

• Industrial strength vacuum cleaners – The equipment and cleaning tools that they bring along are nothing compared to what we have for domestic use. The vacuum cleaners that they use to pull out dust from the carpets are known to be of high power and perform the cleaning process very efficiently.

• Keeps you relaxed – While these professionals are around, you do not have to worry about moving your furniture and other accessories of the house to treat the carpet. They have the necessary manpower to help themselves perform the tasks without having to bother you. They would by all means take care of the fact that you have hired them and you need to sit back and relax.

• Better air quality – Carpets are such accessories that provide multiple benefits of keeping out feet warm, protecting the floor as well as adding to the beauty of the room. Apart from these, it is that one area that sucks in the most dirt in itself and contributes to the quality of the air. A filthy carpet would have dust that would cause harm to your health. After a cleaning session by the professionals, you would notice that the air quality is better and you get to breathe fresh air.

• Carpet restoration – The sheen of your carpet gets restored whenever professionals work on it. Dust and dirt when accumulated in a rug often disturbs the original look of it and thus making it look less appealing to the eye. Even if there are any defects in the carpet, they will ensure that the condition is restored using special techniques.

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Source by Cathy Smith

Stone Retaining Walls – How to Clean Them

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Some people just do not 'realize what' a prize 'an old stone retaining wall is on their property. Instead of letting this piece of history fall into disrepair it should be maintained or even 'spruced up'! A thorough cleaning of an old stone retaining wall can bring the wall back to life and once again add beauty to your yard and landscape.

You have to be mean to clean! – Old stone walls have years of soot and mold buildup. These stains can be tough to remove depending on how deep the mold and soot has penetrated. There can also be fungus and algae growth, as well vines or ground cover rooting into the wall. So what to do? Well you do realize that these parasites have to go! So let's get out the pressure washer and prepare for cleaning!

Use a medium size pressure washer – Is the pressure washer ready? OK good … now … STOP !! The worst thing that you can possibly do at this point is to start the pressure washer and blow out all the joints with a high pressure spray!

In addition if you begin clean the wall without the proper soaking, you will only drive the surface soot deeper into the walls pores by wicking action making it harder to clean … so hold your horses! No … the approach that I'm going to explain to you is a little more subtle and softer.

Ok. Now begin the cleaning process by first saturating the wall. This is achieved by gently washing the wall down with a wide angle nozzle. Stand back from the wall maybe 3 '- 4' and let the water flow over, around and run down the face of the wall.

Now your wall is thoroughly soaked which will allow the detergent to penetrate deeper into the wall system lifting the soot and grime away. Also a saturated wall will keep the detergent from drying out prematurely allowing it ample time to perform its' function.

The trick is to use a commercial grade degreaser – Now apply a concentrated heavy degreaser purchase from a commercial pressure cleaning supply company. Do not dilute. Pour the detergent straight from the bucket into a garden sprayer and begin to spray the wall. Make sure that every inch of wall is covered and try to keep a 'wet look' as you go. This degreaser will cost a few dollars but this is not the place to scrimp. If you want the wall cleaned buy the degreaser … simple.

Now it looks even worse! – Ok , now the wall has been soaked and the degreaser applied, so what do you do? You wait. That's right … you wait.

After about 10 – 15 minutes the wall will start to turn dark amber then a dirty brown. You will see streaks of grime dripping down the face of the wall. The wall will look terrible and you'll be worried that you screw it up! That's good. As soon as you begin to feel that it's a hopeless cause and are ready to throw in the towel, you'll know that your work is almost done!

Now that the degreaser has had a chance to work by lifting the grime, it is time to agitate it just like a washing machine. Using your 15 degree nozzle begin to hit the wall with quick, random strokes and from top to bottom. You are not looking to saturate the wall this time. As you see the soap suds appearing from the pressure of the spray, move up and down the wall and proceed along its' length.

You may do this a couple of times along the length of the wall to get the deepest cleaning possible. This agitation will dilute the degreaser to a lower viscosity and create soap bubbles that will lift the surface soot and grime away.

Ok … now you can blow it away ! – After the degreaser has been agitated you can now proceed to the final step of pressure washing the wall. Beginning where you first applied the degreaser you place your wand about 12 "- 16" away from the face of the wall.

You clean by watching the soot lift from the wall as you move your nozzle from joint to joint and from stone to stone. You will see the soot and grime lift away as you proceed down the wall. If a section further along looks like it is drying out too quickly then agitate again, to keep it wet until you can reach that section.

You will be amazed by how quickly years of soot, grime, mold and debris wash away. Areas with stubborn stains may require another application.

When you have finished you will step back in amazement! That old dingy wall will look new and refreshed and your job is complete. After all that hard work sit back and enjoy the beauty your restored wall provides … after all you deserve to relax!

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Source by Michael Olding

The Numerous Benefits of Hiring a Pool Service

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Owning a pool can be expensive, and it can also be hard work. Many people choose to clean and balance water chemicals on their own, but did you know that hiring a professional pool service could actually save you money? You may be spending more a month on chemicals and upkeep than you would on paying a professional cleaner. Hiring a pool service could also save you time and reduce stress; however, you should take your time deciding on a cleaner. Make sure the services offered are reliable and fairly priced. Use this guide to learn the types of services typically offered by cleaners and which qualities to look for in your provider.

The types of services offered to you will depend on the size and type of your pool. An overview of a general service includes balancing the water's chemistry, brushing and cleaning the pool's sides, vacuuming the bottom, dumping skimmer baskets, cleaning filters, and ensuring that all equipment, for instance, the timer and pump, is functioning properly. Most companies charge a monthly fee and provide weekly cleanings; however, ones that are heavily used sometimes require extra visits. Heated options and those located where they gather fallen leaves also may require additional maintenance.

Larger companies charge around $ 100 to $ 125 a month for the standard cleaning and balancing of an average-sized, screen-enclosed pools and add anywhere from $ 10 to $ 35 for unscreened. Small companies sometimes charge a bit less, but if you choose a lower fee you may be sacrificing the quality of materials. The chemicals used to balance the water, which is impacted by several factors (pH, alkalinity, calcium hardness, dissolved solids, cyanuric acid and temperature), are typically included in your monthly fee.

Your serviceman may leave you responsible for adding or removing water. The water level is important because if there is not enough water running through your pump it can overheat and burn up its engine. Do not expect the cleaner to maintain your deck, repair broken or faulty equipment, or treat stains. If you require special treatments, such as saltwater pool service or algae treatment, they are offered by most companies for additional fees.

Before you decide on a pool service, there are few questions you should ask yourself. First, does the company have a business license and a contractor's license? In some areas, a contractor's license is not required for maintenance of pools, but it's a good sign if they have both. Second, is the company insured? In case any type of damage is done to your property during service time, make sure your hire has liability insurance.

Next, how's the customer service? If you have trouble getting someone on the phone or getting a meeting set up, move on to another candidate. You do not want an unreliable company sending people to your home. Finally, do they look professional? If the employees wear matching uniforms and nametags, and they appear confident and prepared to answer to your questions, you've most likely found a reliable provider.

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Source by Andrew Stratton

Cleaning Pet Urine from Carpets

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In general, carpets and indoor pets are a dangerous combination. You may love having your pet in the house, but you should be prepared to undertake the task of cleaning pet urine from carpet not just once, but many times. You may have paid good money for a professional dog trainer to potty train your pet, but there'll be times when your pet is going to urinate on your carpet. After all, if your pet needs to go, he'll go wherever the need to catches him.

Unless you do not care much about your carpet and you do not mind living in a house that smells of pet urine, you'll need to put it on top of your list of priorities. The only way you can dodge the carpet pet stains is if you kick your pet out and never let him inside your house.

Whether it's a cat, dog, hamster or some other pet that stains your carpet, pet urine is not something you'll want to remain on your carpet. Pet urine has an extremely powerful odor and it leaves a visible spot on carpets.

Here's a tip to removing pet odor from carpet with the help of baking soda and vinegar: The pet stain needs to be completely dried down first before applying baking soda. Take some paper towels and press them down against the urine on the carpet. When you have most of the urine out, dampen the area with clean water. Next, sprinkle baking soda over it. Allow the baking soda to dry for several hours (even overnight). Vacuum over the area the next day.

Alternatively, you can use white vinegar. Mix 1/2 cup of white vinegar with 1/4 cup of warm water. Pour the solution over the stained area. Place a dry towel over the area and press it down with a heavy object. Keep the towel pressed over the area for at least two hours or even overnight. The next morning, take off the towel and clean the area with a soft hairbrush.

Sometimes, you'll see no visible stains on your carpet but you could definitely smell them. It can be rather hard to get rid of pet odor from your carpet if you are unable to find where exactly on your carpet the odor is coming. It could be that your pet urinated in a hard-to-reach corner of your house. Or it could be that the odor has become so impregnated into the carpet that it's virtually impossible for you to determine exactly where it coming from.

For those hard-to-see pet urine stains, use a black UV light. Close the blinds, turn off all the lights and turn on the UV black light. Pet urine stains glow under black UV light so you should be able to see where the pet odors are coming from and then you can take steps at removing them.

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Source by Niv Orlian

Starting an Aircraft Washing Business

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So you love airplanes and you want to start an aircraft washing service? I can not blame you, as I did the same thing. After cleaning Thousands of aircraft over the years, I have paid for my flight school, first aircraft and then started an aircraft washing franchise as a module of another franchising company I had founded. Named the Aircraft Wash Guys we learned early on what it takes to satisfy aircraft owners, FBOs Fixed Based Operators and Chief Pilots. We always specialized in washing and polishing aircraft. We've cleaned thousands of private planes, corporate jets, flying clubs, flight schools and helicopters. My Car Wash Guys company was originally founded over twenty years ago and started as an aircraft washing service.

As you know, aviation people are serious about flying and a clean plane makes flying more fun and enjoyable. Corporate Aviators need you to maintain their positive image. When in the aircraft washing business you will not only wash exteriors of planes, you must also have carpet-cleaning capabilities. Many of our crewmembers are also private pilots and it pays to have pilots as part of your employee team. To learn more about aircraft washing, I have put some additional ideas online to assist you.

http://www.Aircraftwashguys.com/aircraftbbs

We have always kept our prices low and gone for volume, you may wish to do this or charge the going rate. Our rates are at the lower end of the spectrum and this will give you a good starting point on pricing.

Single Engines $ 20.00-45.00 wash, waxing $ 60.00-140.00, weekly wash $ 20.00;

Twin Engines $ 45.00-90.00 wash, waxing $ 90.00-240.00, weekly wash $ 40.00; Corporate Jets $ 90.00-140.00 wash, waxing $ 180.00-400.00, weekly wash $ 80.00;

Helicopters $ 30.00-100.00 wash, waxing $ 45.00-180.00, weekly wash $ 30.00. Carpet Shampooing, Bright Work and Aluminum Polishing, etc. generally we will give the customers free estimates.

You will need to perform these services the customer's schedule and usually accommodate, immediate services, day or night, evenings and weekends. Customizing your services with the customer's requirements must become your specialty. You will also need the following things:

Two Million in Liability Insurance

Quiet Machines and Professional Crews in Uniform

Monthly Invoice by "N" -Number

Water Reclamation Device Onboard, EPA Compliant

Truck or Trailer Mounted Unit, Fully Self Contained, Painted Safety Yellow

Owning an Aircraft Washing Service small business can be quite rewarding and although hard work, it can be an extension of your flying hobby. Just think getting paid to wash some of the latest and greatest aircraft and hanging out at the airport all day? And yes, they will even pay you very well for doing just that. Think on this.

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Source by Lance Winslow

How to Write a Cold Calling Script for Your Cleaning Business

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Have you ever decided to just pick up the phone and "wing-it" when cold calling for your cleaning business? How did it go? My guess is not so well …

When making a sales call you only have about 10 seconds to grab your prospect's attention so your first impression has to be really strong. Having a prepared (and practiced) script is essential for your success.

Practicing your script so it sounds natural is very important. Have you ever received a call from a telemarketer whom you could tell was reading from a script? That's NOT the kind of script we want to use here. Practice with friends or family members so you can have them play the role of the prospect. You want to have enough flexibility in the script so if the conversation suddenly changes, you're flexible enough to go with the flow.

When writing your script, be sure to write the way you talk, and be sure to get to the point quickly. Do not waste time by saying something like, "how are you today"? This gives them a chance to end the call before it's even started. Greet your prospect by name, and then say, "My name is [John Jones], and I'm with [company name]."

Next you want to have a simple, yet strong sentence that explains what you do. For example, "I work with building owners and managers who have cleaning issues that they've never been able to resolve." You need to be creative here – do not say the same thing everyone else says. Use phrases that help to establish you as an expert. Maybe something like, "we specialize in …", or "we're known for …".

Use your niche market to your advantage. If you're calling a bank, let them know that you also work with other banks in the area. This lets your prospect know that you're familiar with their type of business. Plus it's likely that they know other bankers in town so if you can drop a name, this is a good time to do it.

Next you want to describe your service stating benefits, not features. At this point in the conversation, they do not care that you're bonded and insured, but they probably do care that you specialize in marble floor care if they have a beautiful new marble floor. They're also interested in how you can save them money so think about specific ways you're able to save them money.

The goal of the phone call should be to make an appointment with the prospect. You're not trying to make a sale just yet. So end the call by setting up a time to meet. Ask them for 10 – 15 minutes of their time, and give them a couple choices. Do not simply end the call by saying something like, "Can we meet next week to discuss this?" Instead say, "Would next Tuesday at 10 am be a good time to meet?"

When you have the meeting scheduled, be sure to confirm the prospect's name, title, phone number and address, and make sure they have your contact information as well.

To recap, here's what you need for your cold-calling script:

· Greeting. "Hello Mr. Jones. My name is ______, and I'm with _______."

· Say what you do. "I work with building owners and managers who have cleaning issues that they've never been able to resolve."

· State your benefits. "We specialize in servicing banks with high-end surfaces like granite flooring and countertops. ABC Bank recently had us restore their granite floor and was very pleased with the results."

· Ask for a meeting. "I would like to meet with you for about 15 minutes to discuss what we can do for your company. Would next Tuesday at 10 am be a good time to meet?"

· Confirm contact information and be sure to write the appointment on your calendar!

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Source by Steve Hanson

How Do I Clean My Glass Veranda?

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If you own a glass veranda it can be daunting to know how to keep it clean and fresh looking. This article explains why glass verandas are made out of safety glass and the coatings which are used to protect safety glass while it is being transported and installed. It also describes the materials and techniques which are used by the professional installer to clean the glass in the roof of a glass veranda and gives specific instruction on how to do this for yourself.

When a glass veranda is delivered and installed at your home it will come with toughened glass or safety glass as standard. When something falls onto toughened glass it breaks into small granular particles which, whilst sharp, are not a serious threat to man or beast. Plate or float glass when it breaks shatters into a million small sharply pointed pieces.

If float glass were to be installed in a glass veranda there is a risk that at some time in its life one of the sheets of glass could be broken producing a shower of sharp dangerous splinters. These would rain down on the people or animals below causing injury. Broken float glass also produces a carpet of small and sometimes almost invisible sharp objects which can remain undiscovered for a very long time. Because of the risks from float glass, toughened or safety glass is always used in glass verandas, glass roofs and roof lights.

Toughened glass is usually transported with some sort of protective layer wrapped around it. This prevents it from breaking if something hits the glass. It also means that the men loading and unloading the glass have got a protective barrier surrounding the glass to stop minor bumps and scrapes from damaging it.

The protective layer will either be a plastic sheet or bubble wrap sometimes with foam blocks to keep the individual sheets of glass apart. The glass itself will almost always have a slightly sticky coating to make the plastic sheet adhere to the surface and ensure that it does not become dislodged during handling exposing the surface of the glass to possible damage.

It is this coating which the glass veranda installer should remove before the glass is finally installed. The way they do this is by using a solution of Isopropyl Alcohol (75%) or Methylated spirits. Every side of each sheet of glass which is to be installed is cleaned using a cloth or paper towel by moving the cloth backwards and forward in a horizontal direction first and then vertically. This means that every part of the glass is covered. Also smears which might be visible if the cleaning was only done in one direction disappear.

When your glass veranda is finally installed it should look very sparkly. To keep it looking sparkly the best thing to do is get your window cleaner to clean the surfaces with a pole cleaning system. Regular cleaning will prevent the build-up of dirt and debris which can make the structure look unsightly. You can do this yourself with a cloth, preferably linen scrim, and warm soapy water. The best cleaning detergent for windows is Fairy Liquid. Simply wash the windows with the cloth and remove any excess fluid with another cloth or sponge before finishing with a scrim working vertically and horizontally over each pane of glass until it looks really shiny.

How do you get to the part of the glass veranda which is nearest to the wall of the house? It should be possible to do this using a crawling board which you can position across the glazing bars. The glazing bars should be engineered to take the weight of a man. Resting on the glazing bars in this fashion should enable you to reach up and clean the most inaccessible parts of the glass veranda. You should always check with the installer who supplied the veranda to make sure that it is strong enough to take the sort of loads involved in cleaning.

Alternatively there are conservatory cleaning steps available for hire. These are wonderful devices. The foot of the steps rest on the ground and the top of the first section rests on the gutter of the glass veranda. The second part of the steps flop over onto the roof and supports the person who is cleaning the glass. The whole apparatus is prevented from slipping by a cable which is attached to the conservatory itself. This means that this job can be done one-handed.

If your glass veranda is very large it is best to use a professional cleaning firm to undertake the job. That way your safety is not compromised and you will maintain the structure in pristine order for years to come.

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Source by Geoffrey Martindale

Self Windows Cleaning? Just Too Good to Be True!

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What is self cleaning glass?

Self cleaning glass is glass which has been thinly coated with titanium dioxide, an inorganic pigment that is used in a variety of products including sunscreen (reflects UV rays), toothpaste and as a whitener in white paint.

To put it simply, it uses a dual-action process in which organic dirt is broken down by daylight and is then washed away by rain, thus making it easier to keep clean.

More about how it works

Self cleaning glass works by two processes:

  1. Photo-catalysis – the action of sunlight onto the surface of the glass eats away dirt. It does this by absorbing the UV component of sunlight which then breaks down any organic material on the surface of the glass.
  2. Hydrophilicity – instead of forming droplets that run down the window in rivulets leaving streaks, the rainwater spreads out as a continuous sheet washing the glass clean.

Does it always work?

Jeff Howell, exploring the pros and cons of self cleaning glass in The Telegraph (June 27th 2005) concluded that self cleaning glass is "self-cleaning as long as it does not get dirty."

He contends that reality is often somewhat different to theory. Whilst self cleaning glass surely performed well in laboratory tests the same conditions seldom apply in real life. How often do upstairs windows, sheltered by lintels, arches and eaves get really soaked by rain? If rain is lashing against one side of the house, the other will surely remain relatively dry and therefore unwashed.

Jeff interviewed one manufacturer of self cleaning glass who admitted that their product is only "self-cleaning" as long as it is regularly hosed down with water, and even then it works best when the water flows slowly down an incline – such as on a conservatory roof – rather than straight down, as on normal vertical windows.

So …. no easy answer to your window cleaning problems I'm afraid! Best stick with the professionals.

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Source by James Brack